Coffee Beans
At Rock Haven Coffee, we strive to provide the highest quality specialty coffee beans. Due to the perishable nature of coffee beans, they are typically not refundable. However, if you encounter any issues with your order, we are here to help.
- Replacement Policy: If there is a problem with your coffee bean order, you may request a replacement within 10 days of the order date. You can choose to replace the beans with the same or a different variety of coffee beans. Please contact our customer service team to initiate the replacement process.
Accessories
We want you to be completely satisfied with your purchase of coffee accessories. If for any reason you are not happy with your accessories, you can return them for a full refund.
- Return Policy: Accessories can be returned within 1 month of the order date for a full refund, provided they are in good condition and not damaged.
- Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
General Terms
- Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
- Contact Us: To initiate a return or replacement, please contact our customer service team with your order number and details about the product you would like to return or replace. We will respond promptly with instructions on how to proceed.
We appreciate your understanding and look forward to serving you with the best coffee experience possible.